Work in collaboration with the Support and Platform Teams to resolve L1 through L3 incidents
Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendations for solution
Manage client relations
Resolve and escalate system defects, trends and promote best practices
Contribute to process improvements to reduce handling time, data output, and faster solutions for customers
Update and maintain existing documentation as needed
Work with internal project teams to support their development efforts
Requirements:
At least 1 year of experience in a similar role or HelpDesk, optionally a Computer Science degree.
Experienced in remote work, likes remote-first working culture.
Fluent in English, proficiency in written and verbal communication.
Proactive, driven personality, striving for continuous improvement of your own performance.
Well-organized and self-motivated, comfortable with ambiguity and advancing multiple projects simultaneously.
Experience in client-facing roles.
Detail-oriented, capable of identifying and conveying important information.
Knowledge of Linux and basic System Admin skills.
Ability to work in a particular time zone: 8 PM-4 AM Eastern time (ET), UTC + 8
Nice to have: Previous experience with Posit tech stack.
Skills
Compensation
Infrastructure
Technical support
Functions
Engineering
Job Overview
Job Type:
Full-Time
Company
Appsilon
2 active jobs
Industry:
Technology
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