Your responsibilities:

• Work in collaboration with the Platform and Support Teams to resolve L1 through L3 incidents.
• Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution.
• Manage client relationships.
• Participate in live support calls to analyze, identify and fix incidents.
• Identify, resolve and escalate system defects, trends and promote best practices.
• Contribute to process and infrastructure improvements to reduce handling time, data output, and faster solutions for customers.
• Update and maintain existing documentation as needed.
• Work with internal project teams to support their development efforts.
• Work on platform development projects.

Requirements:

• At least 3 years of experience in similar roles or other infrastructure-related roles, and preferably a Computer Science degree.
• Experienced in remote work, likes remote-first working culture.
• Proactive, driven personality, striving for continuous improvement of your own performance.
• Well-organised and self-motivated, comfortable with ambiguity and advancing multiple projects at the same time.
• Extensive experience in client-facing roles.
• Detail-oriented, capable of identifying and conveying important information.
• Knowledge of Linux and System Admin skills.
• Ability to work in a particular time zone: 8 PM-4 AM Eastern time (ET), UTC + 8
• Nice to have: Previous experience with Posit tech stack.