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    Mid Support Engineer

    Full-Time
    Bangkok, Thailand
    Posted: September 14, 2024
    Position Details

    Your responsibilities:

    • Work in collaboration with the Platform and Support Teams to resolve L1 through L3 incidents.
    • Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution.
    • Manage client relationships.
    • Participate in live support calls to analyze, identify and fix incidents.
    • Identify, resolve and escalate system defects, trends and promote best practices.
    • Contribute to process and infrastructure improvements to reduce handling time, data output, and faster solutions for customers.
    • Update and maintain existing documentation as needed.
    • Work with internal project teams to support their development efforts.
    • Work on platform development projects.


    Requirements:

    • At least 3 years of experience in similar roles or other infrastructure-related roles, and preferably a Computer Science degree.
    • Experienced in remote work, likes remote-first working culture.
    • Proactive, driven personality, striving for continuous improvement of your own performance.
    • Well-organised and self-motivated, comfortable with ambiguity and advancing multiple projects at the same time.
    • Extensive experience in client-facing roles.
    • Detail-oriented, capable of identifying and conveying important information.
    • Knowledge of Linux and System Admin skills.
    • Ability to work in a particular time zone: 8 PM-4 AM Eastern time (ET), UTC + 8
    • Nice to have: Previous experience with Posit tech stack.



    Skills
    Events
    Platform Development
    Data Science
    Infrastructure

    Functions
    Engineering

    Job Overview

    Job Type:

    Full-Time


    Company

    Appsilon logo

    Appsilon

    2 active jobs

    Industry:

    Technology

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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