Work in collaboration with the Platform and Support Teams to resolve L1 through L3 incidents.
Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution.
Manage client relationships.
Participate in live support calls to analyze, identify and fix incidents.
Identify, resolve and escalate system defects, trends and promote best practices.
Contribute to process and infrastructure improvements to reduce handling time, data output, and faster solutions for customers.
Update and maintain existing documentation as needed.
Work with internal project teams to support their development efforts.
Work on platform development projects.
Requirements:
At least 3 years of experience in similar roles or other infrastructure-related roles, and preferably a Computer Science degree.
Experienced in remote work, likes remote-first working culture.
Proactive, driven personality, striving for continuous improvement of your own performance.
Well-organised and self-motivated, comfortable with ambiguity and advancing multiple projects at the same time.
Extensive experience in client-facing roles.
Detail-oriented, capable of identifying and conveying important information.
Knowledge of Linux and System Admin skills.
Ability to work in a particular time zone: 8 PM-4 AM Eastern time (ET), UTC + 8
Nice to have: Previous experience with Posit tech stack.
Skills
Events
Platform Development
Data Science
Infrastructure
Functions
Engineering
Job Overview
Job Type:
Full-Time
Company
Appsilon
2 active jobs
Industry:
Technology
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