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    System Engineer, Service Desk

    Hybrid
    , Thailand
    Posted: August 22, 2024
    Position Details

    Key Responsibilities:


    • Monitors client infrastructure and solutions.
    • Identifies problems and errors prior to or when they occur.
    • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
    • Investigates first line incidents assigned and identifies the root cause of incidents and problems.
    • Fulfills approved requests following agreed procedures.
    • Provides telephonic or chat support to clients when required.
    • Executes approved maintenance activities including patching and configuration changes.
    • Follows the required handover procedures for shift changes to ensure service continuity.
    • Reports and escalates incidents where necessary.
    • Ensures the efficient and comprehensive resolutions of incidents and requests.
    • Proactively identifies opportunities for work optimization.
    • Updates existing knowledge articles or creates new ones.
    • Identifies opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
    • May also contribute to / support on project work as and when required.
    • May work on implementing and delivering Disaster Recovery functions and tests.
    • Performs any other related task as required.


    Knowledge and Attributes:


    • Ability to communicate and work across different cultures and social groups.
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
    • Ability to maintain a positive outlook at work.
    • Ability to work well in a pressurized environment.
    • Ability to work hard and put in longer hours when it is necessary.
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
    • Ability to adapt to changing circumstances.
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
    • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
    • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).


    Required Experience:


    • Entry-level experience or completion of the relevant intern program.
    • Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
    • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).



    Skills
    Information Technology
    Infrastructure
    Computing

    Functions
    Engineering

    Job Overview

    Job Type:

    Hybrid


    Company

    NTT DATA, Inc. logo

    NTT DATA, Inc.

    34 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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