Service Application Engineer

How You’ll Make An Impact

Outage Planning

• Preparation of technical scope (activity lists, BOM etc.) for planned inspections for our SGT 800 customers with “Long Term Program” (LTP) contracts
• Lead, co-ordinate and/or implement the technical activities to deliver preventive maintenance to our customers.
• Derive technical feedback to quotes for upselling and conduct technical risk assessment for the upsell scope. This is done in consultation with other functional teams.
• Responsible for the update of product data in IT systems after inspections
• Maintain updated understanding on customer’s gas turbine units including core engine information (operating cycle/operating hours) and history.
• Responsible for the contracts technical specifications and that Engine Life are followed and reports the project's technical results.
• Follow up and report deviations between contract and actual outcome to the contract owner.
• Define, coordinate, drive, follow up and complete technical issues within the project (raise case in SFDC).
• Be the project’s technical representative as well as the link to the technical organization. Responsible for technical issues before, during and after meetings with customers, suppliers, and project teams.

Product/Technical Support

• Provides prompt technical response to Customer to keep our customer equipment operating safely.
• Assists and guides Customer to fault find and resolve equipment related operational technical issues.
• Liaises with global engineering teams/guide to seek further support if technical issue cannot be resolved regionally.
• Defines and assesses technical risks, if vital, in consultation with other technical functions.
• Support Siemens Energy field service engineers on site with solving, mechanical and commissioning guidance.
• Support engineering team to conduct RCA by providing technical recommendations and collecting the right information.
• Feedback from site to standard and service design/development department regarding design issues.
• Support other functions in the business unit, e.g., Sales, Logistics etc., in any technical issues related to the SGT-800 gas turbine that may arise, such as service product presentation, clarify mods & ups scope and help with customs clearance when importing spare parts.

Business responsibility

• Have a financial awareness in / about the project.
• Support MK&S team to identify new opportunities from technical recommendations provided to the customer.
• Capable and willing to assist the Head of Distributed Technical Support in special projects and improvement initiatives.
• To ensure that work is carried out within the framework of the cost budget and given time schedule with high standard of quality.
• Willingness to travel to customer sites (approximately 30%).

What You Bring

• You have commissioning or installation experience of SGT 800 turbines or have a solid technical background relevant for Gas Turbine Engineering. It can be a technical degree (Bachelor or Master of Science or equivalent experience in Control/Mechanical/Electrical Engineering), or Gas Turbine work experience.
• Good understanding of operation of gas turbine and driven compression equipment and their associated auxiliary systems; air filtration, acoustic packages, lube oils systems, fuel gas systems, seal gas system and other auxiliary systems.
• Ability to work as a great teammate and supply to the success of the team.
• Good verbal and written communications skills in English and Thai.
• Ability to initiate ideas to resolve sophisticated issues and improve work processes.
• Comfortable with working in several IT systems.
• Interest in process improvement is a benefit, as this is one of our focus-areas.