KEY EXPECTED ACHIEVEMENTS
For a given Customer-to-Cash perimeter,
Managing And Developing Team
- Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams
- Guides the team to set objectives, aligned with the objectives of the entity.
- Ensures that the team have the adequate and suitable resources to complete its activities
- Manages priorities and guides the team to balance the workload according to the defined priorities
- Develops and supports direct reports' career plans and learning opportunities
- Provides regular and timely feedback to direct reports’
- Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity
- Applies company policies and procedures in managing direct reports.
- Facilitates change at team level.
Driving Operations And Performance
- Helps team members understand the broader vision and guides the team towards results achievement
- Ensures the operations are conducted properly, according to processes, standards, and customer requirements
- Organizes and optimizes the means and solutions necessary to meet the objectives
- Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place
- Coordinates actions with partners/customers to optimize the performance level
- Identifies the upcoming critical situations in order to anticipate actions
- Continuously seeks to improve performance of operations, customer and employee satisfaction
Requirements
- At least 5 years experienced in Export Operation, Customer Service or Logistics & Supply Chain operation and Customs regulations background is preferred
- Direct experience in team management
- Strong leadership, empowering people and teams
- Fluent in English (Autonomy / Efficient)
- Strategic thinking, Logical & Analytical thinking, Problem solving and innovative skills
- Able to work under high pressure and challenging situations
