Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front desk and ensure all service standards are followed
Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
Handle guest concerns and react quickly, logging and notifying proper areas.
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Perform any other related duties assigned to him / her by the Front Office
Qualifications
Previous leadership experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Skills
Customer Satisfaction Research
Service Standards
Receptionist Duties
Computer Literacy
Problem Solving
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Mövenpick Hotels & Resorts
22 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
Submit your application now and take the next step in your career journey.