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    Duty Manager

    Full-Time
    Bangkok, Thailand
    Posted: October 1, 2024
    Position Details

    Job Description

    • Consistently offer professional, friendly and engaging service
    • Lead and manage all aspects of the Front desk and ensure all service standards are followed
    • Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
    • Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
    • Handle guest concerns and react quickly, logging and notifying proper areas.
    • Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
    • Balance operational, administrative and Colleague needs
    • Assist guests regarding hotel facilities in an informative and helpful way
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Perform any other related duties assigned to him / her by the Front Office


    Qualifications

    • Previous leadership experience required
    • Previous Property Management System experience required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline preferred
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.


    Additional Information

    • Employee benefit card offering discounted rates at Accor hotels worldwide.
    • Develop your talent through Accor’s learning programs.
    • Opportunity to grow within your property and across the world!
    • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.



    Skills
    Customer Satisfaction Research
    Service Standards
    Receptionist Duties
    Computer Literacy
    Problem Solving

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Mövenpick Hotels & Resorts  logo

    Mövenpick Hotels & Resorts

    22 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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