Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty
• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Review guest feedback and implement strategies for continuous improvement
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
• Monitor and report variances against budget and control labour costs and other expenses.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Foster positive owner relationships and assist in providing ongoing information and status reports . What we need from you
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• At least 5 years in hotel operations management experience. Preferably with prior experience in managing a portfolio of hotels
• In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles /Food and Beverage/Rooms
• Excellent leadership capabilities
• Effective communication and presentation skills
• Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with owners with balancing against IHG objectives