Main Duties

Administration

• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Maintains complete and supported records of all MICE / Events Agreements, Contracts and Quotations for the Hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• Submits Sales report to Director of Events / Assistant Director of MICE Sales in a timely manner.
• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
• Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.

Customer Service

• Entertains and conducts Hotel inspections to clients whenever required.
• Spends time in each function/ event to ensure that the functions/ event are managed well by the Event Service team.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

Financial

• Achieves the monthly and annual personal target contributing to the MICE & Events revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
• Continuously seeks ways to maximise revenues and profits by cross selling and upselling other facilities and service.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
• Ensures a high level of exposure for Hotel through direct sales solicitation via Sales visits, telephone, contracts and written communications.

Operational

• Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and Driving Customer Preference.
• Pre-qualifies and targets major Companies and Government Departments, utilising Events database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Professionally conducts routine Sales Visits, Sales calls, telemarketing activities to identify new business opportunities.
• Meets and greets VIP guests upon arrival/ departure.
• Conducts regular Market Surveys and Competitor Researches.
• Plans and makes Sales trips to Companies and Government Departments which is our current and potential clientele to explore into new Events business opportunities.
• Entertains and conducts site inspections to relevant Companies representatives/ Government officials/ delegates whenever required.
• Implements all MICE & Events action plans related to responsibility areas as outlined in the Marketing plan.
• Assists MICE & Events Buddy to follow-up on all matters in the absence of MICE / Events Buddy.

Core Skills

• The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
• The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
• The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
• Communicates Effectively
• The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
• The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
• The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.