Job Responsibilities

• Execute F&B services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Financial management of F&B services, including budget management and expense tracking
• Purchase and manage F&B supplies and vendor management
• Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request
• Proactive support to collect feedback from business team members regularly and take actions accordingly
• Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks
• The ability to identify, assess, manage and correct risks as needed
• Management of work order ticketing system in managing ticketing system
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
• General administrative work as reasonable requested

Ensuring Exceptional Service

• Assists with third party vendor relationships and service partners to provide optimal service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known in the workplace
• Receives and responds to all requests or issues in an appropriate and timely manner
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Perform additional job duties, as requested

Qualifications

• 2 years or more relevant experience in office operations in a Food and Beverage environment with an educational background in Hospitality/Business preferred
• Excellent organizational, multi-tasking and prioritize in a busy and dynamic environment with willingness to accept challenges, verbal and written communication skills
• Ability to remain energetic in a fast-paced environment and detailed oriented with strong analytical, problem-solving and financial skills
• Excellent interpersonal skills, good team spirit, and ability to collaborate with a diverse range of people and job functions
• Principled, flexible, and resourceful with a positive customer service mentality