Digital Operations & eCommerce Executive

About the role:

• Manage Universal Music Thailand’s official e-commerce stores, including new product uploads, product detail maintenance and promotional activities
• Work closely with artists team and marketing team on artist’s digital release plans and merchandise strategies
• Analyse and report on product sales performance and other commercial insights
• Work with 3rd party supplier and logistics to ensure all fulfilment are fulfilled in timely order
• Manage customer feedback, enquiries and concerns professionally
• Have strong passion in music and eager to learn new systems
• Review and deliver digital assets to the system with the excellent process management skills to ensure the release timeline
• Able to advise stakeholders both internal and external entities about the digital asset specifications and e-delivery process
• Proficient in digital supply chain system and have basic knowledge on digital streaming & download platforms
• Become an in-house expert and key contact person to solve the issues and challenges on digital releases

Desirable Traits:

• Bachelor degree or higher on marketing, communications, operation management or related fields
• At least 2 years experiences in e-commerce, online marketing, digital marketing, performance marketing or equivalent
• High problem-solving skill and strong attribute in time & project management
• Curiosity, passion for all things digital and strong team spirit
• Ability to work well in a dynamic, fast-paced team environment while meeting critical deadlines
• Proficiency with Microsoft Office, including Excel and PowerPoint, plus the ability to quickly learn and work with the new systems and software
• Knowledge of online marketplaces in Thailand, for example but not limited to; Shopee, Lazada, LINE Shopping, etc.
• Ability to create, analyze, and comprehend marketplace data and sales analytics for use in forecasting, production, and communication with others
• Good verbal and written English communications skills.
• Experienced in supply chain, merchandising, online marketing, and/or e-commerce is preferred
• Passionate about music is a super plus