Responsibilities:

• You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.

• Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.

• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.

• You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.

• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge

• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.

• More experienced technicians may assist in training less experienced members of the team.
  
  

Qualifications:

• Computer/Server hardware troubleshooting experience required

• Computer networking including Fiber troubleshooting experience and theory

• Basic knowledge of the following technologies: Remote Access (Console routers, IPMI, BMC), Network Equipment Installation and Configuration, Data Center Operations (Inventory Management, Hot/Cold Aisles, Security), (Redundancy) Power feeds, ATS, Server Hardware, RAID, Network Connectivity

• Degree/Diploma/Technical certifications in Information Technology, Computer Engineering or related disciplines

• Basic understanding of data center facilities

• Basic understanding of Linux/Unix scripting