Customer Solutions Manager, Amazon Web Services

Key job responsibilities

What You Will Be Doing

• Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
• Being single threaded owner for Migrations and Strategic Initiatives
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
• Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

Basic Qualifications

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• A history of problem solving and innovation developing technology programs and working across customer organizations
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

Preferred Qualifications

• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Strong organizational and troubleshooting skills with attention to details
• Direct experience implementing cloud services including migrations and modernization projects
• Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate Level) will be required within 2 months from start date
• Project management certification, training such as PMP, Scrum, or other Agile certification, or equivalent experience
• Experience across at least one industry vertical (FSI, Telecom, Retail, Manufacturing, Energy, Mining preferred)