Responsibilities:

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines.
• Gaining full understanding and in-depth knowledge of client policies and guidelines.
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
• Identifying improvement opportunities and solutions to problems.
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and escalate issues outside of the established policies.
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
• Ensure on meeting daily KPIs.
• Ensures that the process is followed correctly in Service Operations.
• Ability to learn to work with customer internal tools.
• Maintain a high degree of confidentiality while meeting strict deadlines.

Technical skills:

• Excellent written, reading & spoken communications skills in Korean Language and understanding of local culture.
• Good communications skills (English).
• Online community experience and exposure.
• Experience with confidential information collection and management (preferable).