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    © 2025 Jobcadu. All rights reserved

    Director, Operation Services & Premium Collection

    Hybrid
    , Thailand
    Posted: October 15, 2024
    Position Details

    Main Responsibilities:

    • Lead team to provide high quality service with a digitally approach and customer & agent centric focus.
    • Monitor and manage department services to ensure smooth operation within SLAs with the compliance of authority, legal requirement, rules & regulations, risks control, quality assurance audit and company’s policies and procedures.
    • Direct, advise and support team to identify opportunities for improvement to streamline process for cost and headcount efficiency management.
    • To be a transformation leader to drive changes and provide support for the successful implementation of both intra- and inter- departmental initiatives to support operations direction focusing on seamless digital experience for boosting customer experiences and engagement.
    • Develop and build a diverse team with knowledge in data analytic and digital trends for business process transformation with the alignment of operations direction.
    • Manage and collaborate with both internal and external stakeholders for the achievement of alignment goals and desired outcomes.
    • Monitor and control own BAU cost center budget spending.


    Qualifications:

    • University graduated in BA, Management, Insurance, Economics or related field
    • Working experiences with life insurance would be an advantage
    • At least 5 years experience in management level
    • Fluent in spoken and written English
    • Good managing and communication skills
    • Demonstrated analytical, problem solving, communication and change management skills
    • Financial knowledge is a plus



    Skills
    Language fluency
    Insurance

    Functions
    Other
    Other

    Job Overview

    Job Type:

    Hybrid


    Company

    AIA Thailand logo

    AIA Thailand

    45 active jobs

    Industry:

    Banking & Finance

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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