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    Manager, Client Management (Healthcare)

    Hybrid
    , Thailand
    Posted: July 21, 2024
    Position Details

    Job Summary

    Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients.


    • Act as a main gateway between clients and DKSH to maintain business relationship and to maximize the level of satisfaction.
    • Coordinate with internal departments to ensure all operation issues raised by clients are responded effectively and timely.
    • Drive company operational efficiency projects.


    General Responsibilities


    Business Review

    • Prepares and Leads business review meeting with clients.
    • Review clients’ operations performance.
    • Update market situation to ensure that clients receive up-to-date information which is useful for their business decision.
    • Act as company representative to communicate all necessary issues to clients.
    • Work with client’s management team for solution of issues raised and ensure that all issues raised are responded within the defined response time.


    Client Service and Supply Chain Network Management

    • Liaise with Client management team for their requirements and daily problems encountered.
    • Coordinate with DKSH internal teams to provide effective solutions for client’s requirements i.e. order processing, credit control, inventory management, etc.
    • Facilitate new business integration process.
    • Act as DKSH representative to facilitate ad-hoc operation issues.


    Drive Operational Efficiency through Assigned Projects

    • Coordinate between clients and internal departments to drive company’s projects which increase operational and cost efficiency; i.e. managing warehouse space, promoting the use of electronic tools, monitoring problem bills, etc.


    Functional Skills And Knowledge

    • 3-5 years of experience in related fields
    • Strong knowledge in Healthcare supply chain management
    • Understanding in end-to-end Distribution process is a plus
    • Demonstrate strong understanding of clients' industry/business/products
    • Demonstrate strong client management and communication skills
    • Proven project management skills
    • Strong analytical background and knowledge of statistical analysis methods
    • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
    • Demonstrate fluency in English, both written and spoken
    • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)



    Skills
    Client service
    Healthcare
    Language fluency
    Project Management
    MS Office

    Functions
    Other
    Other

    Job Overview

    Job Type:

    Hybrid


    Company

    DKSH logo

    DKSH

    92 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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