Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth and efficient customer experience
Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place
Respond effectively and politely to enquiries and concerns from customers and visitors
Inform as soon as necessary and appropriate on crisis management and/or emergency. situation
Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
Stay up to date with Mental Health care regulations, privacy laws, and industry standards to ensure the clinic operates in compliance with all legal and regulatory requirements
Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction
Collaborate with suppliers, pharmaceutical companies, and service providers to ensure the availability of necessary medical supplies and equipment
Facilitate effective communication between clinic manager, pharmacist, psychiatrist, psychologist and customers to ensure a cohesive and efficient clinic environment
Work as goal-oriented and directly reports to the Clinic and operations Manager
Perform all other duties assigned by manager or reporting line
Requirements
Bachelor's degree in healthcare administration, Business Administration, or a related field
Minimum of 1 years of experience in administration, with a proven track record of successful clinic management
Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality
Excellent communication and interpersonal skills, with the ability to collaborate effectively
Demonstrated problem-solving skills and the ability to make informed decisions under pressure
Flexibility to adapt to changing circumstances and evolving Mental Health trends
Quick Learner, open-minded, tech-savvy, and like to learn new things
Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
Service-minded and polite
Good command of both speaking and writing in English
Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic
Skills
Resolving Issues
Resource Allocation
Interpersonal Skills
Clinic Management
Communication
Problem Solving
Functions
Administration & Office
Job Overview
Job Type:
Full-Time
Company
ooca - อูก้า แอปฯจิตวิทยา
21 active jobs
Bangkok
Industry:
Healthcare & Pharmaceutical
Ready to Apply?
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