What will I be doing?

• Supervise team members in the HR office, ensuring the department’s daily operation is running smoothly and team members adhere to set disciplines.
• Liaise with local government authorities regarding labour law, labour relations and arbitration cases.
• Prepare procedures released concerning labour contracts for team members.
• Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members’ satisfaction.
• Take charge of recruitment according to hotel business requirements and the manning situation.
• Handle the check in / out for Level 8 and above team members.
• Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.
• Supervise and support the HR Supervisor to manage the team member facilities.
• Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.
• Supervise and support the HR Supervisor to maintain the smooth operations of Compensation & Benefits.
• Strictly adhere to and ensure the security and confidentiality of the HR department.
• Initiate any new and improved systems / procedures to be implemented in order to upgrade all personnel filing systems and records.
• Handle arbitration cases to protect the hotel’s benefits.
• Handle team members’ complaints and communicate with other departments.
• Be in charge of HR audits and standardize HR operations.
• Build HR policies and procedures to increase the efficiency of the department.
• Build an environment of support with other departments.
• Carry out manning analyses, exit interviews and turnover analyses.
• Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards.
• Conduct HR related market surveys to promptly adjust strategy.
• Handle foreigner work permits and visa application.
• Discipline team members.
• Assume the duty of the Director of HR during his / her absence.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

• College degree and above.
• Minimum 5 years of working experience in the hotel industry.
• Minimum 1 year of experience in a similar position with an international brand hotel.
• Good analysis and planning skills.
• Open minded and a good team player.
• Good communication skills.
• Fluent in written and spoken English to meet business needs.
• Good relationship with the local labour bureau and government agencies.
• Thorough knowledge of federal, state and local labour laws.
• Thorough knowledge of HR modules and department operations.
• Possess basic business and financial sense.
• Strong ownership and result driven.
• Good organization and presentation skills.