Admin Support-CRM (Officer)

Responsibilities:

• Community Management: Monitor and respond to messages, comments, and inquiries from users promptly and professionally. Address customer complaints or concerns effectively and in a timely manner.
• Redemption Operation: Control stock & process to send redemption to customers.
• Customer Support: Provide customer support by assisting users with inquiries, troubleshooting issues, and resolving complaints.

Qualifications:

• Bachelor's degree or equivalent; additional records management or document control certification is a plus.
• Previous experience in Line OA management, document management, and data entry.
• Strong attention to detail and data accuracy.
• Knowledge of digital marketing tools and analytics platforms for monitoring and measuring performance.