Product Operations-Global Feedback Tool

Job Description

-Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and customer satisfaction of AI products

-Evaluate quality and correct mistake for AI translation result

-Develop and maintain operational processes for all requirements and enhancements

-Drive initiatives via deep dive analysis, discover user’s patterns to improve the model accuracy.

-Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control

-Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements

-Connecting technology, products, operations and other teams to drive for business change

Job Requirements

-A well-rounded professional with 2-3 years of working experience relating to product management, product operations or eCommerce operations

-Bachelor's degree in engineering/computing/business/economics from a top university is a plus

-Able to take ownership of business process, identify customer intent

-Strong analytical and problem-solving skills with the ability to use data to make informed decisions

-Familiar with agile methodologies

-Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently

-Strong interest and belief in AI technology

-Fluently in Thai & English written and verbal communication skill is a must