Manager, Clinical Products Support & Education

Responsibilities

• Drive Clinical Education for Current & Future Customers in the Focused Growth Categories – Compression, Nutritional Delivery etc. in Strategic & Key Distributor Markets - Thailand, India, Vietnam, Philippines, Taiwan, Hong Kong
• Ensure alignment of messaging across all partners/HCPs
• Organize & spearhead educational activities, i.e. Monthly Trainings for salespeople, hospital in-service workshops and peer-to-peer events
• Identify & target KOLs in Strategic Markets to drive Clinical Engagement to support business development
• Understand & map reimbursement strategy for listing focused growth products eg. Compression, Nutritional Delivery across strategic markets
• Develop standardized clinical materials to drive specialty targeting eg. in-service workshop decks, sales talk tracks etc.
• Continuously improve product knowledge and selling related skills, to provide better value add to customers that differentiates Cardinal from competitors
• Understand the competitive landscape and be the on-the-ground market intelligence of Cardinal Health eg. collect various customer data reports
• Share best practices within the organization and participate in organizational activities
• Develop, maintain and strengthen long term favorable customer relationships with various stakeholders in important accounts together with Channel Partners and Sales Teams
• Be the “face of the company” for customers by providing regular communication, addressing concerns, registering complaints, and leveraging opportunities to deliver customer satisfaction
• Work in compliant and ethical manner; always adhere to company policies & local regulations
• Team work to achieve individual and team’s goals – work with internal and external partners – to be able to serve customers

Qualifications

• Bachelor’s degree
• Healthcare background
• 3-7 years clinical experience in Medical Consumables and Devices Industry or professional experience in OT Hospital Setting. Direct experience with Surgeons & Operating Theatre Nurses preferred.
• Good verbal and written English communication and interpersonal skills
• Strong team player and able to work independently
• Excellent communication skills with staff, colleagues, cross-functional teams and third parties
• Keen understanding of engaging Distributor Markets & Distributor Sales Teams
• Results Oriented Environment familiar at driving educational programs in cross departmental & complex public sector environment
• Leverage on good product and clinical skills to gain In Market Insights
• Ability to learn quickly and work in dynamic work environment independently while taking ownership & work with ambiguity
• Embraces out-of-the-box thinking in engaging and challenging teams when looking at challenges and opportunities
• Ability to think strategically and yet is hands-on, operationally