Search Operations Team Lead - Trust&Safety

Key Responsibilities:

- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work

- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures

- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.

- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.

- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.

- Being responsible for landing new projects and providing high-quality training to BPO site

- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals

- Creating an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed

- Additional compatible and related responsibilities which are not necessarily listed above

- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Qualifications

Minimum Qualifications:

- Bachelor's Degree or equivalent education/experience

- 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus

- Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.]

- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Thai)

- Strong attention to details and ability to work independently

Preferred Qualifications:

- General knowledge about Search Engineering/Search engines and Search related strategies.

- Deep understanding of online safety, privacy, and expression issues

- Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills

- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region