Premium Collection Manager

Ensuring excellent customer service throughout the policy lifecycle. This contributes to customer retention, higher paid rates, increased customer satisfaction, attracting new customers, and enhancing the company’s image and brand.

Key responsibilities:

• Processing: Ensure that customer payments are processed accurately according to the Premium Collection Manual and Guidelines. Maximize team performance to achieve business-as-usual KPIs and objectives.

• Complaint Resolution: Collaborate to swiftly and effectively address customer complaints related to operational issues.

• Operating Manual Updates: Keep the Operating Manual up-to-date and communicate changes effectively to relevant parties. Ensure quality control, risk management, and compliance.

• Collaboration: Coordinate with other teams in Operations and various departments across the company to solve problems effectively.

• Process Transformation: Drive process improvements to enhance operational efficiency. Understand and effectively utilize resources of our large-scale service network, provided by internal systems, departments, policies, and procedures. Team Development: Foster team growth, improve productivity, and maintain high-quality standards.

Job Accountability / Trách nhiệm chính

This role is:

• To drive Premium Collection performance, ensure the team operates smoothly to achieve business objectives.

• To effectively collaborate with other sections to ensure timely project implementation and the attainment of expected results.

Job Requirements / Yêu cầu

Qualifications / Bằng cấp

• University Graduate in Finance, Banking, Insurance. Having MBA is a strong advantage.

Experience / Kinh nghiệm

• Minimum 8-year experience in Life Insurance, Banking or Financial services sector including 5 years in management.

Knowledge and technical skill / Kiến thức và kỹ năng chuyên môn

• Knowledge: Management, Life Insurance, Project Management, in-depth knowledge of local and national government, Office computer

• Skills: Problem solving, judgment, communication, crisis & conflict management, decision making, analytical thinking, adaptability, customer oriented, negotiation, presentation, project management and process improvement.

• Leadership: Strong leadership capabilities including strategic & commercial acumen, execution excellence, leading innovation and change, integrity, customer centricity, collaborative teamwork, and talent development; proven ability to set targets, and motivate teams to deliver goals in a high performing culture.