Key Responsibilities:
Manage and drive the team for achieving the results assigned by the company.
Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.
Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
Work with Commercial team to establish and strengthen customer relationships.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s) & Global Operation Index (GOI)
Monitor and help improve the end customer KPIs resulting in customer delight.
Performed process component needed for LnS (bookings, customs clearance, trucking, etc.
Booking Management
Broker Management
Carrier Management
Cargo Planning/ Receiving etc.
Accurate and timely reporting requested.
Who are we looking for:
Bachelor’s Degree in related filed.
Good command in English – Be able to communicate verbally and in writing spontaneously
4-5 years experiences with international freight forwarding market, experience in customs formality process and brokerage service of various transportation mode – Import/ Export/ Freezone, Ocean, Air, Domestic and cross border
Excellent Stakeholder management-, interpersonal-, and communication-skills
Energetic, Well-organized, and Self-Initiated
Analytical and problem-solving skills
Ability to work under pressure keeping quality in focus
Strategic thinking in terms commercial growth accordance with compliance
Ability to manage a multi-layer team of teams
Ability to build team and network
ทักษะ
สายงาน
Full-time
บริษัท
26 ตำแหน่งงานที่เปิดรับ
Copenhagen
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