Logistics & Supply Chain Operations Lead

Key Responsibilities:

• Manage and drive the team for achieving the results assigned by the company.

• Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.

• Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.

• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.

• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.

• Work with Commercial team to establish and strengthen customer relationships.

• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

• Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.

• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s) & Global Operation Index (GOI)

• Monitor and help improve the end customer KPIs resulting in customer delight.

• Performed process component needed for LnS (bookings, customs clearance, trucking, etc.

• Booking Management

• Broker Management

• Carrier Management

• Cargo Planning/ Receiving etc.

• Accurate and timely reporting requested.

Who are we looking for:

• Bachelor’s Degree in related filed.

• Good command in English – Be able to communicate verbally and in writing spontaneously

• 4-5 years experiences with international freight forwarding market, experience in customs formality process and brokerage service of various transportation mode – Import/ Export/ Freezone, Ocean, Air, Domestic and cross border

• Excellent Stakeholder management-, interpersonal-, and communication-skills

• Energetic, Well-organized, and Self-Initiated 

• Analytical and problem-solving skills

• Ability to work under pressure keeping quality in focus

• Strategic thinking in terms commercial growth accordance with compliance

• Ability to manage a multi-layer team of teams

• Ability to build team and network