In-house Resort Host

Principal Responsibilities

(Include but not limited to:)

• Schedule onsite resident guests to regular Club presentations, as appropriate, during the guest’s stay at the resort property
• Meet the monthly tour KPI set by the Company
• Provide quality customer service to all owners and guests.
• Work closely with the reception team in order to provide a high level of service and a seamless transition for guests through the check in process from Reception to Resort Host staff.
• Assist all guests with the following (in accordance to the relevant policies):
• Pre arrival call
• Greeting and welcome of guests with room escorts and porter service where suitable
• Follow up calls courtesy calls
• Provision of tourist information and bookings for restaurants, tours, etc
• Represent the Company in an ethical, moral and professional manner
• Maintain a professional approach at all times while acting as a representative of the Company
• Ensure all Company policies and procedures are correctly followed
• Apply industry and Company best practices to all work procedures
• Adhere to the set work schedule and for being on time for work
• Attend all training and team meetings as required
• Support the Company’s sales and marketing programs and strategies
• Display a positive, courteous and respectful attitude towards the Company and team members
• Attain all required government licenses and registrations within defined time periods.
• Stay current with required governmental requirements, work permits, etc.
• Employees must ensure they comply with WVRT’s OH&S Policy, procedures and any reasonable instruction given by WVRT.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display a Lead with your heart! service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

Key Position Criteria

• Demonstrates strong customer service values in all activities
• Knowledge and application of sales techniques
• Ability to quickly build rapport
• Sound problem solving and persuasive skills
• Positive and enthusiastic attitude
• Persistent with a strong determination to succeed
• Results driven and goal oriented
• Excellent communication skills, and active listening skills
• Works independently, as well as a team player
• Conducts oneself in a professional and responsible manner
• Ability to work effectively with all levels employees and guests
• Working knowledge of computer software and sales applications