Description
- Understand business end-to-end processes such as P2P (Procure to Pay), O2C (Order to Cash), and business best practices in FSI (Financial Service Institution) such as Bank, Insurance, Digital Asset or AMC (Asset Management Company), and Retail.
- Understand the process of helpdesk support and enterprise software solutions such as SAP, Oracle, or Microsoft with the ability of analytical skills.
- Serve as a first-tier support with knowledge of applications and business processes by understanding issues and then
1) search for the solution from a knowledge base or issue summary for repeated issues or
2) reproduce and identify certain new errors and symptoms which have never been found before.
3) Escalate the pending issues to the upper level of support to find the root cause, workaround, and long-term solution for each case.
4) Follow up on all pending cases from the Oracle global support forum and local partner support team.
- Supporting the functional document preparation such as ‘Functional Specification Document’ or application design and testing efforts for long-term expansion such as if it requires any customization of report/form/interfacing in the future then this role has a responsibility to prepare for specification document.
- Supporting a testing effort for the current configuration in case Oracle regular upgrades occur.
- Supporting a testing effort for new functionalities that the client would like to enable.
- Cooperate with the technical team in estimating efforts, developing plans/schedules, and performing tasks according to the plan.
Qualifications
- Bachelor’s Degree or higher in Business Administration/Accountancy/Computer Science/Engineering/Information Technology or related fields.
- At least 1 year experience in Oracle Fusion Cloud Implementation or Support.
- At least 2 years experience in ERP or Supply Chain Management Software Implementation such as SAP, Oracle, or Microsoft.
- Working experiences in areas of Accounting, Finance, Inventory Management, Procurement, Order Management and Thailand Tax Localization.
- Skill/Knowledge: Application configuration, Application reporting tool development from
- Oracle Fusion Cloud Service or Oracle E-Business Suite (EBS) or Oracle Netsuite.
- An understanding of software implementation life cycle with best practices.
- A desire to constantly learn and upskill your abilities.
- The ability to absorb new technical information and apply it effectively such as SQL statements.
- Able to deal with and handle difficult situations and work under time constraints.
- Proactive, self-motivated, systematic thinking, fast learner, and willing to contribute and work as a team.
- Positive attitude and empathy for others
- Bonus Point: Experience in the Oracle Fusion Cloud.
