Department Manager for New Boutique

Job Responsibilities

Leadership

• Contribute to the global team performance by being a Role model.
• Dedicate a large part of time to the shop floor and achieve personal sales.
• Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
• Lead in creating the best customer experience through a multisensory selling style.

Customer Relations

• Work on the transmission of passion for the Brand within the department.
• Ensure that client details (name, address, phone, emails and comments) are retrieved and updated. Make use of the customer database for effective clienteling purposes.
• Participate actively to events in the boutique.
• Be a role model when inviting customers to discover the boutique.
• Manage customer service (complains, packaging, etc) in your department.
• Develop a strong clientele base with high potentials and profiles for sales.

Work Experience

• Minimum 5 years’ experience in similar capacity.
• Experience in Luxury retail will be advantage.
• Excellent inter-personal and communication skills (both verbal & written)
• Good in Problem Analysis and Problem Solving
• Excellent customer service
• Attention to detail and accuracyQ
• Ability to handle stress
• Good team player
• Leadership
• Confident and motivated
• Professional, polished and presentable outlook and disposition