CX Solution Consultant

Responsibilities:

CX and Martech Solutioning

• Gather requirements and recommend potential solutions to address client’s needs.
• Architect overall technology landscape across CX, media, data analytics and marketing activation to drive new growth through full funnel customer experience.

Business Development

• Collaborate with cross-functional teams to develop customized or enterprise solutions.
• Prepare and develop proposals / pitching for client opportunities.
• Prepare and present solution demo where required.

Customer Success

• Build and nurture strong relationships with key decision-makers.
• Work with clients to ensure customer success of the solutions we design for them.

Qualifications:

• Bachelor's degree or requisite agency or consultancy experiences.
• Minimum 3-5 years of experience in consultative solution consulting and/or presales in a services business, technology provider, product platform provider, system integrator, consulting firm or agency.
• Strong knowledge and understanding of Customer Experience, Commerce, Data and Analytics, and Digital/Performance marketing industry; Solutions includes SaaS, CDP, DXP, CRM, CRO, Marketing Cloud, Experience Cloud.
• Experience in marketing technology like Google Analytics, Google Marketing Platform, Adobe Experience, Salesforce Core, Salesforce Marketing Cloud, Clevertap, Treasure Data CDP, Segment CDP, Braze, Mobile Measurement Platforms etc.
• Excellence in written, verbal, and presentation communication skills
• Hybrid between creativity and technology
• Passionate about experimenting new things rather than focusing on the past best practices.
• Strategic thinker with the ability to identify and capitalize on market trends.