Customer Service Project Management

Responsibilities:

• Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience 
• Responsible for project initiation, planning, execution, monitoring and evaluation 
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks and resources
• Ensure that every parties involved in the projects are doing their part timely and accurately
• Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.

Qualifications:

• Bachelor/ Master’s degree with 3 years working experience in related field
• Experience in managing expectations and communicating with stakeholders and handling various business process related projects
• Strong communication skills in English & Thai both written and verbal format
• Strong analytical and structured thinking
• Strong logical thinking and problem-solving skills
• Good team player, positive attitude and eager to learn
• E-commerce experience is preferable