Clinic Receptionist and Customer Support

About the job

• Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place
• Respond effectively and politely to enquiries and concerns from customers and visitors
• Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
• Onboarding doctors to clinics and tools
• Records of customer interactions, process customer accounts and file documents
• Provide accurate and helpful information to customers regarding our services
• Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations
• Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction
• Work as goal-oriented and directly reports to the Clinic and operations Manager
• Perform all other duties assigned by manager or reporting line

Requirements

• Welcome new graduates
• Bachelor's degree in healthcare administration, Business Administration, or a related field
• Experience in any related role is an advantage
• Minimum of 1 years of experience in administration, with a proven track record of successful clinic management
• Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality
• Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively
• Demonstrated problem-solving skills and the ability to make informed decisions under pressure
• Flexibility to adapt to changing circumstances and evolving Mental Health trends
• Quick Learner, open-minded, tech-savvy, and like to learn new things
• Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
• Service-minded and polite
• Good command of both speaking and writing in English
• Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 11AM - 8PM