Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place
Respond effectively and politely to enquiries and concerns from customers and visitors
Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
Onboarding doctors to clinics and tools
Records of customer interactions, process customer accounts and file documents
Provide accurate and helpful information to customers regarding our services
Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations
Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction
Work as goal-oriented and directly reports to the Clinic and operations Manager
Perform all other duties assigned by manager or reporting line
Requirements
Welcome new graduates
Bachelor's degree in healthcare administration, Business Administration, or a related field
Experience in any related role is an advantage
Minimum of 1 years of experience in administration, with a proven track record of successful clinic management
Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality
Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively
Demonstrated problem-solving skills and the ability to make informed decisions under pressure
Flexibility to adapt to changing circumstances and evolving Mental Health trends
Quick Learner, open-minded, tech-savvy, and like to learn new things
Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
Service-minded and polite
Good command of both speaking and writing in English
Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 11AM - 8PM
Skills
Resolving Issues
Receptionist Duties
Interpersonal Skills
Multitasking
Phone Etiquette
Problem Solving
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
ooca - อูก้า แอปฯจิตวิทยา
21 active jobs
Industry:
Healthcare & Pharmaceutical
Ready to Apply?
Submit your application now and take the next step in your career journey.
