Responsibilities:

• Reporting to the Hotel & Resort Manager, responsibilities and essential job functions include but are not limited to the following:
• Assist the Front Office team in all aspects of the department and ensure service standards are followed.
• Provides managerial support for Concierge in the daily operational duties for these areas.
• Consistently offer professional, friendly and engaging service.
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Train supervisors and fulfill training role in the absence of the trainer.
• Assist guests regarding resort facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• Fluency in English.
• Passion for guest service.
• Proficient in OPERA system.
• Minimum of 5 years previous proven Front office manager experience.
• Confident outgoing personality and a can-do approach to any request.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.