Customer Service Agent

Responsibilities

• Provide accurate, valid, and complete information regarding the process and status of insurance claims
• Handle complaints, provide good solutions and alternatives within the time limit and follow up to ensure resolution via, email, whatsapp, Livechat, etc.
• Demonstrate a positive, empathetic and professional attitude towards customers at all times.
• Assisting customers in filing claims, checking, and also guiding customers until claims are successfully processed.
• Prepare claim reports and report related data, email, Livechat, Social Media. etc., to Supervisors and Managers.
• Counsels prospects on coverage, limits, and regulations
• Proactively identify and communicate ideas to improve customer satisfaction, processes, and team's engagement
• Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules

Qualifications

• Minimum High School or Diploma from various majors.
• Have a minimum of 1-2 years experience working as Customer Service.
• Having experience in the insurance or insurtech industry is preferred
• Have experience handling Claims from customers / customers from submission to disbursement of funds
• Have good verbal communication and problem solving
• Willing to work with work schedule on Saturday/Sunday