Client Implementation (Cash Management)

Job Description:

• Manage seamless client onboarding process post Sales handover including, documentation preparation, collection, negotiation, and review, managing the registration of products and accounts, as well as client training. Focus on SME
• Ensure clients are sufficiently capable and equipped to perform transactions - through training, tools, and set-up of products, accounts
• Monitor and manage quality and SLA fulfillment for the end-to-end client implementation process, and drive appropriate process and client experience improvement initiatives and projects
• Provide feedback to Product Management on clients current/future product needs
• Collaborate with Sales for pitch design and complex sales issues
• In the longer term, engage customers during the implementation process, to understand current/future needs in order to maximize cross-selling opportunities and minimize client losses/revenue leakage

Required Skills:

• Good analytical thinking, diligent and possesses good attention to detail
• Ability to deliver in an independent work environment
• Ability to handle computer configuration problems, especially networking
• Good in both written and spoken in English ( TOEIC 500 or equivalent )
• Good Project Management skills will be advantageous
• Bachelor’s degree in Engineering, Business, Computer Engineering, Computer Science, or Information Technology (IT)
• At least 1 years experience with familiarity with the customer-facing role and IT/system-related role; proven track records of working with multiple teams and driving change in organizations
• Basic knowledge of Windows, SAP, Oracle will be an advantage
• Male must be exempt in military service