Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You'll Bring
Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology
Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Skills
Automotive Technology
Employee Interaction
Management System
Dealer Management
Problem Solving
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Tesla
14 active jobs
Austin, Texas
Industry:
Automotive
Ready to Apply?
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