Customer Protection Associate

Responsibilities:

• Analyze data from fraud tools take appropriate actions and record information accurately for measurement and reporting
• Monitor and screen customer functions, including handling escalations and working with compliance to manage risk
• Provide daily/weekly reviews of certain fraud reports and suspicious activity
• Review and complete analysis of transactional information to identify risk, trend, and potentially fraudulent activities
• Work closely with legal and operations teams to ensure customer activities remain compliant
• Assisting the operation teams in managing fraud events and ensuring proper/timely escalation
• Liaise with other relevant organizations/authorities
• Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks
• Conduct customer due diligence
• Maintain continuous contact with customers via communication channels such as email and virtual meeting channel
• Participate in projects and any other special tasks assigned

Qualifications:

• Bachelor’s degree in any field
• Fluent in both Thai and English
• At least 1 year of working experience in customer support or any related field
• Excellent communication, explanation, attention to detail, and can-do attitude
• Proficiency in Microsoft Excel (Pivot and Vlookup) and Google Sheet
• Able to work under pressure and solve problems independently whilst holding strong organizational skills
• Able to work on a flexible 5-on 2-off work schedule