Responsibilities

• Assist guests with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Manage reservations and ensure accurate booking information
• Coordinate with other hotel departments to meet guest needs effectively
• Maintain a neat and organized front desk area

Qualifications

• Excellent communication and customer service skills
• Ability to prioritize and multitask in a fast-paced environment
• Basic knowledge of front office operations and guest service management
• Strong organization skills and attention to detail
• Proven problem-solving abilities
• Prior experience in receptionist duties or customer-facing roles is a plus