Job Description

Team and Role Introduction:

We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) team. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success in our incubation process

-Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers

-Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance

-Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities

-Manage workflow, work process, and call script with sales agents for daily operation

-Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required

-Facilitate training session for all agents and participate in recruitment of new agents

-Conduct regular review of all call center agent’s performance and organize training sessions for under performers

-Submit regular tracking reports for performance update and daily outreach

Job Requirements

Requirements/Qualifications(must have):

-4-5 years of working experience in a management consulting, account management, sales team management

-Highly motivated willing to push or go extra mile to drive impact with high ownership

-Excellent analytical skills and data visualization skills

-Strong project management, negotiation and communication skills

-Experience in leading a diverse team

-Fluent in Thai and proficiency in English

Requirements/Qualifications(good to have):

-Expertise in FMCG category management is a plus

-SQL would be a plus