TH KCR Michelin Export CX

Key Responsibilities:

• Primary point of contact for stakeholders for daily operations activities.
• Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
• Orchestrator the overall flow of an end-to-end shipment.
• Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
• Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
• Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
• Comply to specific customer SOP and monitor respective Key Performance Indicator/s.
• Execute reports or other tasks assigned by Team Leader/Manager.

Who we are looking for:

• Few years of experience in forwarder/ logistics would be ideal.
• Major or minor in Logistics and Supply Chain Management would be an advantage.
• Willingness to learn and develop.
• Excellent in both oral and written communication skills, with the ability to communicate confidently for coordination with stakeholders.
• With knowledge and experience in MS Offices (i.e., MS Excel).
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Detail oriented, well-organized and able to work under pressure.
• Team player with a positive and proactive attitude.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.