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    © 2025 Jobcadu. All rights reserved

    TH KCR Michelin Export CX

    Full-Time
    , Thailand
    Posted: August 16, 2024
    Position Details

    Key Responsibilities:


    • Primary point of contact for stakeholders for daily operations activities.
    • Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
    • Orchestrator the overall flow of an end-to-end shipment.
    • Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
    • Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
    • Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
    • Responsible for cross sell/up sell, customer retention.
    • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
    • Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
    • Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
    • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
    • Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
    • Comply to specific customer SOP and monitor respective Key Performance Indicator/s.
    • Execute reports or other tasks assigned by Team Leader/Manager.


    Who we are looking for:


    • Few years of experience in forwarder/ logistics would be ideal.
    • Major or minor in Logistics and Supply Chain Management would be an advantage.
    • Willingness to learn and develop.
    • Excellent in both oral and written communication skills, with the ability to communicate confidently for coordination with stakeholders.
    • With knowledge and experience in MS Offices (i.e., MS Excel).
    • Passion to drive closures & high-level customer service orientation – Customer Centricity.
    • Detail oriented, well-organized and able to work under pressure.
    • Team player with a positive and proactive attitude.
    • Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.



    Skills
    Supply Chain Management
    MS Office
    Communication skills
    Logistics

    Functions
    Production, Purchasing & Supply Chain

    Job Overview

    Job Type:

    Full-Time


    Company

    A.P. Moller - Maersk  logo

    A.P. Moller - Maersk

    22 active jobs

    Industry:

    Import, Export & Logistics

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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