Act as the primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions that may be raised.
Oversee and coordinate implementations and provide consultative integration guidance for new partners/merchants
Support in pitching value-add of Cybersource products and functionalities to partner’s/merchant’s business
Proactively suggest business opportunities for partner/merchant and create win-win business models
Define engagement process and the operating model between partner, merchants, and Cybersource teams
Own production issues end-to-end from escalation to resolution and client communication
Champion product enhancement requests with our cross-functional teams
Lead product trainings and perform merchant business reviews as needed
Build deep product knowledge in Cybersource products and services
Partner with our internal teams to build relationships with technical and business contacts with our partners/merchants
Engage directly with partners/merchants in meetings
Aggregate key business inputs from client engagements to help track business requirements
Coordinate with the Technical Account Management team on shared initiatives/product matters
Travel may be required (up to 20% travel)
What you will need:
Bachelor’s Degree in Computer Science, Information Technology or equivalent
Minimum 8 years of experience in a Customer Support/Account Management role strongly preferred
Proven track record of a strong customer focus
Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML).
Ability to manage multiple, concurrent priorities across merchant projects and production issues
Ability to articulate complex topics to both technical and business audiences
Ability to conduct hard negotiation with clients under stretched terms
Ability to learn complex concepts quickly
A self starter with strong organization skills and resolution management.
What will also help:
3+ years of payment industry experience
Experience in Card-not-present/Card-present and risk mitigation methodology
Experience working with cross-functional/cross-department teams
Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
Skills
Computer Science
HTML
Account management
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Visa
4 active jobs
Foster City, California
Industry:
Business & Professional Services
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