Key Responsibilities

Customer & Care Services

• Develop a beyond client expectation culture
• Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks
• Escalate client/boutique issues when urgent/complicated to ensure excellence in service
• Other adhoc policy & knowledge transfer for the boutique

Boutique Maintenance

• Support & follow up the maintenance requirements and budget for boutique
• Assist in managing adhoc projects and ensure timeline are met.
• Support all events/pop ups and operation implantation Inc. Hardware/security/ cleaning and all BOH process

Stock Management

• Support the Store Operations Manager to manage inventory flows and events with a plan considering local market need. (Stock deliveries, transfers, and results/shrinkage rate of the annual inventory)
• Ensure that storage regulations are followed, processes are implemented, and best practices are applied by the boutique.
• Support the Store Operations Manager to supervise supply needs for boutique (materials, tools, uniforms, and other things, etc.)

Process & Internal Control

• Handle daily administrative support for the boutique
• Make sure the Boutique is operating in accordance with the Dior guidelines, Regional Ops and local government policies / procedure:
• Compliance with health and safety policies
• Ensure efficient and effective management
• Perform other adhoc duties assigned by Boutique Manager

Profile

Education & Professional Qualifications

• Diploma or university graduate in Business Administration or related discipline

Work Experience

• Minimum 2 years of relevant experience in the luxury retail industry

►Other Requirements

• Detail-minded
• Well-organized
• Numerical sensitive
• Self-motivated and proactive
• Good analytical, leadership and communication skills
• Able to work under pressure and meet tight deadlines
• Fluent in English, any additional language will be an advantage

► Outlook

• Professional
• Polished
• Presentable outlook
• Disposition