Core Responsibilities Of The Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store, based on key metrics and initiatives, and ensure all team members are connected and informed.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance.
• Engage in and drive career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth by sharing internal opportunities.
• Provide team member recognition, gap assessment, and overall performance documentation to support growth reinforce the career and personal growth of your team and address performance concerns..
• Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.

Guest Experience And Community

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
• Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Address emergent issues, including guest escalations and emergency requests.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Working With Others

• Establish supportive and productive relationships with all team members in-store and within region.
• Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.
• Collaborate across stores or regions (e.g., regional and area calls with store service center [SSC] partners, with Regional Managers) on topics such as product feedback, community, and conversion.

Operations

• Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
• Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labor (including recruiting and training/development).
• Manage floor plan and make decisions to drive efficiency and effectiveness of floor operations.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for controllable budget; labor hours; annual sales plan target

People Management

• Leadership role directly responsible for all store employees (may delegate some aspects of management)

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks
• Change Management Leadership: Leads others through all phases of change processes and uncertainty
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary.

Availability

• Willing to work a flexible schedule

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently or alone
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• 1 year people management experience

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary school diploma equivalent, or above.
• Experience: 2 years retail or sales specific management experience.