Responsibilities:

• Lead a team of CS who provides the best experiences to customers

• Improve customer experience and design service operation and build FAQ

• Improves and optimize operational performance

• Provide solution for operational problem to improve customer experience

• Build supervisor and successor for an importance part of CS works

• Assisting customer service staff with duties where required

• Monitoring and authenticating returns, refund, and claims

• Investigating and solving customer service complaints

• Assisting with the development and implementation of service policies, and explaining these to staff and customers

• Performing additional duties where needed

• Well collaborate with colleagues and other departments with good attitude (NocNoc core values)

Qualifications:

• Bachelors (BA or BS) in related field

• 2+ years of work experience in a similar position

• Proficient knowledge of customer service, and standard office practices and procedures

• Proficient computer skills

• Outstanding communication skills, both written and verbal

• Strong people skills

• Outstanding organizational skills

• Available to work shifts.