Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and English skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer Service, or content moderation experience is a plus
Shift timings/requirements to work weekends and holidays
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
8+ years of experience in operations, preferably in technology industry
5+ years of people management experience, including managing leaders, and a strong desire to develop team members
Empathy for the Client community and passion to create an exceptional experience and provide outstanding support
Adaptable and energized by a fast-paced environment
Bachelor’s degree, or equivalent
Skills
Attention to Detail
Transition Management
Cultural Awareness
Strategic Thinking
Service-Level Agreements (SLA)
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Accenture Southeast Asia
38 active jobs
Singapore
Industry:
Business & Professional Services
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