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    Trust & Safety Specialist

    Full-Time
    Bangkok, Thailand
    Posted: June 19, 2024
    Position Details

    Qualifications/Skills Needed

    • Strong coping, emotional resilience, and stress-management skills
    • Excellent comprehension, communication, and English skills
    • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
    • Strong attention to detail
    • Comfort synthesizing and analyzing information from multiple streams
    • Strong critical thinking and decision-making skills
    • Deep familiarity and passion for the internet, internet platforms, and internet culture
    • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
    • Ability to work well individually and as part of a team
    • Ability to work differing rotations/shifts and non-standard work hours
    • Flexibility in meeting changing business needs in a fast-paced environment
    • Commitment to quality, efficiency, and effectiveness
    • Previous business process outsourcing, customer Service, or content moderation experience is a plus
    • Shift timings/requirements to work weekends and holidays
    • Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
    • Strategic thinker with strong analytical and problem-solving skills
    • 8+ years of experience in operations, preferably in technology industry
    • 5+ years of people management experience, including managing leaders, and a strong desire to develop team members
    • Empathy for the Client community and passion to create an exceptional experience and provide outstanding support
    • Adaptable and energized by a fast-paced environment
    • Bachelor’s degree, or equivalent



    Skills
    Attention to Detail
    Transition Management
    Cultural Awareness
    Strategic Thinking
    Service-Level Agreements (SLA)

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Accenture Southeast Asia logo

    Accenture Southeast Asia

    38 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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