Key Responsibilities:

• Fraud Analysis:
• Conduct in-depth reviews of financial fraud cases to identify patterns and trends that help customers reduce or prevent fraud.
• Complete research reviews and investigations of potential fraud efficiently, accurately, and within deadlines.
• Process Improvement:
• Develop and suggest processes and work steps to help customers manage and mitigate their fraud risk.
• Propose improvements to enhance how Accenture meets customer needs and achieves better results.
• Communication and Reporting:
• Keep leadership informed about progress and challenges, ensuring transparency in all aspects of fraud investigations.
• Achieve daily processing targets consistently.
• Professionalism:
• Maintain a high level of professionalism in all interactions with customers and teammates.

Role Requirements:

• Experience: Preferably at least 1 year of experience in customer service within an office or tech industry environment. Experience in Risk Management is preferred, but fresh graduates are also welcome to apply.
• Citizenship: Preferably Thai citizenship applicants.
• Technical Skills: Familiar with MS Office (or similar office applications), Slack, Trello, and capable of managing multiple tools and web browsers simultaneously.
• Flexibility: Willing to work across different shifts, including weekends.
• Professional Development: Willingness to continue growing and developing professionally.
• Bonus Skills: Knowledge or experience in financial services, fraud, unauthorized activities, and understanding of Risk Management processes is a plus.