Logo
  • Pro Profile
  • Jobs
  • Career
    Career PathwayGrowthEducationInspirationPersonality
    Jobs & IndustriesJob SearchResume & PortfolioSalaryWell-being
  • Education
    Online CoursesMasters Programs
  • Resume Builder
  • Corporate Users



  • Jobcadu Logo

    Best career platform for job search, recruitment, career assessment & education

    10,000+

    Jobs

    Jobs Functions

    Administration & Office

    Marketing

    Customer Service

    Information Technology (IT)

    Accounting & Finance

    Human Resources & People

    Production & Supply Chain

    Engineering

    For Job Seekers

    Jobs

    Resume Builder

    Education Resources

    Resume Resources

    For Corporate Users

    Post Jobs

    Pricing

    Resources

    About Us

    Terms of Use

    Privacy Policy


    © 2025 Jobcadu. All rights reserved

    Reservation Team Leader

    Full-Time
    Bangkok, Thailand
    Posted: July 21, 2024
    Position Details

    What will I be doing?

    As the Reservations Team Leader, you will be responsible for performing the following tasks to the highest standards:

    • Complete Hilton University courses and pass the tests.
    • Familiar with hotel product knowledge and activities.
    • Maximize room sales and revenue for the hotel, prioritizing up-selling.
    • Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
    • Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
    • Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
    • Always maintain a sales attitude, not losing any sales opportunity in the hotel.
    • Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
    • Make sure all commissions are correct and followed-up on promptly.
    • Make sure all reject business is filed with the reasons.
    • Ensure that all correspondence has been filed accordingly, with correct and updated information.
    • Comply to the hotel credit policy and make sure all forecast revenues are met.
    • Comply with set rooms supply and price control.
    • Maintain and update guests’ information and sales data by reservation procedures.
    • Maintain high level guest service standards.
    • Ensure all information input is correct.
    • Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.
    • Maintain clean and tidy work areas at all times.
    • Comply with all company policies relating to reservations.
    • Comply with all systems and procedures as laid down by the hotel.
    • Prioritize the quality of reservations.
    • Strictly follow brand standards.
    • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
    • Carry out any other reasonable duties and responsibilities as assigned.
    • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.


    What are we looking for?

    A Reservations Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Hospitality: We are passionate about delivering exceptional guest experience.
    • Integrity: We do the right thing all the time
    • Leadership: We are leaders in industry and our communities
    • Teamwork: We are team players in everything we do
    • Ownership: We are owners of our actions and decisions.
    • Now: We operate with a sense of urgency and discipline
    • University graduate.
    • Minimum 2 years of experience in a similar capacity with international chain hotels.
    • Excellent command of written and spoken in English and Chinese to meet business needs.
    • Good interpersonal, organizational and communication skills.
    • Good team player.
    • Able to work under pressure and deal with stressful situations during busy periods.
    • Innovative self-starter with high motivation.



    Skills
    Team Leadership
    Hotel Management
    Upselling
    Service Standards
    Communication

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Hilton Hotels & Resorts logo

    Hilton Hotels & Resorts

    131 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

    Similar Jobs

    The Ritz-Carlton Hotel Company

    The Ritz-Carlton H...

    11 months ago

    Uniform Attendant (Hotel Cleanliness Expert)

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Team Leadership
    Tour Operators Sub
    Aloft Hotels

    Aloft Hotels

    about 1 year ago

    Duty Manager - Aloft Bangkok

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hotel Management
    Tour Operators Sub
    Oxford Acuity

    Oxford Acuity

    12 months ago

    General Manager - Hotel

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Communication
    Tour Operators Sub
    Anantara Hotels & Resorts

    Anantara Hotels & ...

    10 months ago

    Kasara Lounge Agent

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hotel Management
    Tour Operators Sub
    Anantara Hotels & Resorts

    Anantara Hotels & ...

    10 months ago

    Food & Beverage Manager

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hotel Management
    Tour Operators Sub
    Marriott Hotels & Resorts

    Marriott Hotels & ...

    11 months ago

    Minibar Attendant

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Communication
    Tour Operators Sub
    Hilton Hotels & Resorts

    Hilton Hotels & Re...

    about 1 year ago

    Director of Food & Beverage

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Service Standards
    Tour Operators Sub
    Hilton Hotels & Resorts

    Hilton Hotels & Re...

    10 months ago

    Bartender / Bull and Bear

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Communication
    Tour Operators Sub
    Anantara Hotels & Resorts

    Anantara Hotels & ...

    11 months ago

    Room Reservations Internship

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hotel Management
    Tour Operators Sub
    Hyatt Hotels Corporation

    Hyatt Hotels Corpo...

    11 months ago

    Senior Bartender (Thai National)

    No experience
    Prachuap Khiri Khan, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Communication
    Tour Operators Sub