Job Description

• Oversee the daily operations of the reservations department, ensuring efficient and accurate handling of all reservations.
• Develop and implement effective reservation strategies to maximize room occupancy and revenue.
• Monitor and analyze reservation data to identify trends and opportunities for improvement.
• Train, mentor, and supervise reservation agents to ensure high performance and professional development.
• Maintain strong relationships with guests, travel agents, and online booking platforms to enhance guest satisfaction and drive bookings.
• Collaborate with the sales and marketing teams to create and promote special offers and packages.
• Ensure all reservation inquiries, modifications, and cancellations are handled promptly and professionally.
• Prepare and present regular reports on reservation activities, occupancy rates, and revenue performance.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Implement and maintain reservation systems, policies, and procedures to ensure efficiency and accuracy.
• Handle guest complaints and issues related to reservations, providing effective solutions and maintaining a positive guest experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a reservations role, with at least 2 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems (Opera, etc.) and Microsoft Office Suite.
• Ability to analyze data and make strategic decisions.
• Exceptional organizational and multitasking abilities.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Fluency in English; knowledge of additional languages is a plus.