Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.
Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.
Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.
Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.
Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
Support ad-hoc projects and initiatives per business needs.
Qualifications
BA/BS degree or equivalent practical experience.
2+ years experience in e-Commerce field.
Good and effective communication skills internally and externally
Data analysis and problem solving skills
Proactive and continuous improvement attitude. Self-driven, creative, fast learner
Excellent written, verbal and interpersonal communication skills in English & Thai for cross-border collaboration with internal stakeholders and providing operational support to local Thai sellers on TikTok Shop.
Skills
E-commerce
Account management
Communication skills
Problem-solving
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
ByteDance
22 active jobs
Haidian, Beijing
Industry:
Technology
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