Responsibilities:

• Monitor the O2O service performance of each store to meet the target service level.
• Monitor and support field staff to execute the service according to the company’s procedure.
• Build and implement tools to support operation control and ensure service quality.
• Train and support operation process information for the store team members.
• Assist the field team in utilizing the benefits of reports, data, and statistics for improvement.
• Perform field support to the store team to improve operation quality or resolve relevant issues.
• Work with the store fulfillment team to suggest opportunities to improve operation quality and productivity.
• Complete other tasks as assigned.

Qualifications:

• Bachelor’s degree in supply chain management, engineering, business administration, or relevant fields.
• At least 3 years experience in online order fulfillment, e-commerce operation, warehouse operation and supply chain
• Experience in order management or warehousing.
• Ability to work with supply chain management software, e.g., WMS, TMS, OMS
• Ability to use MS Office (PowerPoint, Word, Excel)
• Ability to write business processes and basic flow charts.
• Valid Thai driving license with vehicle for travel up-country.
• Valid license to use a forklift or other material-handling equipment is a PLUS.
• Experience in inventory management, as well as incredibly fresh and other food products, is a PLUS.
• Experience in group training or public speaking is a PLUS.
• Ability to work under pressure with Emotional Quotient (EQ) and Adversity Quotient (AQ)