CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, along with 3 years of experience in sales and marketing or a related professional area.
• OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 1 year of experience in sales and marketing or a related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Collaborates with sales leader to ensure understanding and effective implementation of the sales strategy for the segment.
• Assists in creating, implementing, and maintaining an aggressive solicitation program to boost business.
• Partners with the management team to develop and execute a sales plan that addresses revenue, customer engagement, and market needs under the DOS’s direction.
• Aids in developing and implementing both internal and external promotions.

Maximizing Revenue

• Provides proactive and assertive leadership to maximize revenue potential, setting a personal example with booking goals.
• Suggests booking goals for sales team members.

Managing Sales Activities

• Approves space release for catering to optimize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with the team to acquire new business and/or close deals.
• Handles operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information using sales systems and implements strategies to meet the property’s financial room and catering goals.
• Assists Revenue Management with accurate six-period projections.
• Reviews sales and catering guest satisfaction results to identify improvement areas.

Ensuring Exceptional Customer Service

• Demonstrates leadership in guest hospitality, exemplifies excellent customer service, and sets a positive example for guest relations.
• Engages with guests to gather feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to gather feedback on various aspects such as rooms, meeting facilities, equipment, food and beverage, service levels, and overall satisfaction.
• Empowers employees to deliver outstanding customer service.
• Observes employee service behaviors and provides feedback to individuals and/or managers.
• Includes guest satisfaction as a focus in department meetings, aiming for continuous improvement.
• Ensures a customer recognition program is active throughout Sales.
• Implements and supports the company’s Customer Service Standards and the property’s Brand Standards.
• Practices daily service basics of the brand.
• Delivers exemplary customer service to drive satisfaction and loyalty by assisting customers and ensuring their needs are met before and during their event.
• Understands the property’s primary target customer and service expectations, providing tailored business solutions to address their needs and exceed expectations.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Collaborates with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure property needs are met and sales efforts are aligned and not redundant.
• Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
• Attends customer events, trade shows, and sales missions to build and maintain relationships with GSO Managers and customers.