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    Korean Assistant Director Of Sales

    Full-Time
    Nan, Thailand
    Posted: August 4, 2024
    Position Details

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, along with 3 years of experience in sales and marketing or a related professional area.
    • OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 1 year of experience in sales and marketing or a related professional area.


    CORE WORK ACTIVITIES

    Developing & Executing Sales Strategies

    • Collaborates with sales leader to ensure understanding and effective implementation of the sales strategy for the segment.
    • Assists in creating, implementing, and maintaining an aggressive solicitation program to boost business.
    • Partners with the management team to develop and execute a sales plan that addresses revenue, customer engagement, and market needs under the DOS’s direction.
    • Aids in developing and implementing both internal and external promotions.

    Maximizing Revenue

    • Provides proactive and assertive leadership to maximize revenue potential, setting a personal example with booking goals.
    • Suggests booking goals for sales team members.

    Managing Sales Activities

    • Approves space release for catering to optimize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
    • Participates in sales calls with the team to acquire new business and/or close deals.
    • Handles operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.

    Analyzing & Reporting on Sales and Financial Data

    • Analyzes market information using sales systems and implements strategies to meet the property’s financial room and catering goals.
    • Assists Revenue Management with accurate six-period projections.
    • Reviews sales and catering guest satisfaction results to identify improvement areas.

    Ensuring Exceptional Customer Service

    • Demonstrates leadership in guest hospitality, exemplifies excellent customer service, and sets a positive example for guest relations.
    • Engages with guests to gather feedback on product quality and service levels.
    • Meets with guests during pre- and post-convention meetings to gather feedback on various aspects such as rooms, meeting facilities, equipment, food and beverage, service levels, and overall satisfaction.
    • Empowers employees to deliver outstanding customer service.
    • Observes employee service behaviors and provides feedback to individuals and/or managers.
    • Includes guest satisfaction as a focus in department meetings, aiming for continuous improvement.
    • Ensures a customer recognition program is active throughout Sales.
    • Implements and supports the company’s Customer Service Standards and the property’s Brand Standards.
    • Practices daily service basics of the brand.
    • Delivers exemplary customer service to drive satisfaction and loyalty by assisting customers and ensuring their needs are met before and during their event.
    • Understands the property’s primary target customer and service expectations, providing tailored business solutions to address their needs and exceed expectations.

    Building Successful Relationships

    • Develops and manages relationships with key stakeholders, both internal and external.
    • Collaborates with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure property needs are met and sales efforts are aligned and not redundant.
    • Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
    • Attends customer events, trade shows, and sales missions to build and maintain relationships with GSO Managers and customers.



    Skills
    Federal Regulations
    Trade Shows
    Business Relationship Building
    Service Standards
    Service Levels

    Functions
    Sales

    Job Overview

    Job Type:

    Full-Time


    Company

    JW Marriott logo

    JW Marriott

    6 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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