Key Responsibilities:

• Workplace Solutions Management:
• Independently complete various workplace services activities, including setup, A/V support, catering, and document services.
• Oversee floor operations support, manage space utilization, and other location services as needed.
• Administrative Duties:
• Perform administrative tasks according to location guidelines.
• Conduct quality assurance checks to ensure service standards are met.
• Integration and Compliance:
• Assist with the integration of new joiners into the workplace.
• Implement and maintain security, fire, health, and safety protocols and keep accurate records.
• External Relations:
• Act as the point of contact for the landlord or external providers, managing contract relationships and overseeing service delivery.
• Handle regular interactions and manage contractual agreements with external parties.
• Commodity and Invoice Management:
• Support the management of workplace solution commodities, ensuring compliance with overall strategy.
• Review and allocate invoices for workplace solutions, resolve billing issues with vendors, and manage invoices for the location.
• Technical and Training Support:
• Serve as the point of contact for workplace solutions tools/databases, providing basic technical support and end-user training.
• Space and Event Management:
• Process space reservation requests, including assigning and confirming space, catering, and equipment.
• Provide setup, maintenance, and support for meeting rooms, including catering and A/V equipment.
• Operational Support:
• Provide audio-visual support and troubleshooting for meetings/events.
• Maintain general areas (e.g., copy room, coffee/vending machines, printers) and manage the appearance of these areas.
• Customer Interaction and Support:
• Greet and direct employees and visitors, issue access cards, and handle general inquiries.
• Coordinate large-scale duplicating projects and assist with document retrieval, return, and destruction.
• Reporting and Analysis:
• Prepare and analyze daily, weekly, and monthly reports related to office or workgroup performance.
• Provide input for performance reviews and participate in programs or projects as needed.

Qualifications:

• Minimum 1-2 years of experience in facility management, business administration, or a related field.
• Strong command of English, both written and spoken.
• Experience in facility/building operations management is preferred.
• Excellent organizational and problem-solving skills.
• Ability to interact effectively with various stakeholders and manage multiple tasks simultaneously.